Refund policy

1. Return and Refund Policy

Because intimates are personal hygiene products, our returns policy is different from a normal clothing store.

We can exchange an item within 7 days of delivery if it is unworn, unwashed, has all tags attached, and the hygiene seal is intact, in its original packaging.

For health and hygiene reasons we cannot accept returns or exchanges on panties, briefs and thongs, on any item with the hygiene seal removed, or on sale and clearance items. This is standard for intimate apparel everywhere and protects all our customers.

If your item is faulty, damaged or incorrect, we will replace it or refund you in full including delivery. Contact us within 48 hours of delivery with your order number and photos. The hygiene rule does not apply in this case.

To request an exchange, WhatsApp [YOUR NUMBER] with your order number and a photo. We will confirm and share the return address. Delivery costs on size exchanges are [paid by the customer / covered by us once per order]. Faulty items are always at our cost.

Approved refunds are issued within [7–10] working days. For Cash on Delivery orders, refunds are sent by [bank transfer / EasyPaisa / JazzCash].

Not sure of your size? Message us before you order. Send your measurements on WhatsApp and we will help you choose.